Karera Watches Shipping & Payment Policies

Karera Watches Shipping Policy

At Karera Watches, we prioritize delivering a seamless experience from the moment you place your order until it reaches your hands. However, to ensure complete transparency and protect both our customers and ourselves, we have outlined the following terms regarding shipping and delivery. Please read this policy carefully before completing your purchase.

1. Free Nationwide Shipping

Karera Watches is pleased to offer free standard shipping to all locations nationwide for any of the watches we sell. This offer applies exclusively to deliveries within the Philippines and is not available for international orders at this time.

2. Processing Time

Once your order is placed, please allow up to 7 business days for processing. This excludes weekends and public holidays. During peak seasons, holidays, or periods of high demand, the processing time may extend beyond this, and customers will be informed if there are any delays. Please note that this processing time does not include the shipping period handled by the third-party shipping provider.

• Processing Time: Up to 7 business days (excluding weekends and holidays)

• Shipping Time: Shipping time will vary depending on the third-party carrier used and the destination of the order.

3. Shipping Partner and Tracking Information

Once your order is processed and prepared for dispatch, we will hand it over to our trusted third-party shipping partner. At this point, an email notification will be sent to the email address provided at checkout, containing your order's tracking number and shipping details. This email serves as confirmation that the package has been transferred to our shipping partner, and from that point, they assume full responsibility for your delivery.

You are encouraged to use the provided tracking number to monitor the status of your shipment directly with the carrier. It is important that you double-check your email address at checkout, as Karera Watches is not responsible for any delivery issues arising from an incorrect email address.

4. Delivery Times

Once your order has been processed and dispatched to the shipping provider, delivery times may vary depending on the destination and the third-party courier's services.

Typical delivery estimates are as follows:

• Standard deliveries typically arrive within 5-10 business days after dispatch, depending on the location.

• Rural or remote areas may experience longer shipping times.

• During peak seasons (holidays, promotional periods, etc.), shipping may be delayed beyond the estimated time frame. Karera Watches is not responsible for delays caused by the shipping company or other external factors.

5. Disclaimer: Limitations of Liability During Shipping

Once your order is handed over to the third-party shipping provider, Karera Watches' responsibility for the package ceases. Our liability ends upon handing the product over to the shipping partner, as evidenced by the confirmation email sent to you with tracking information. From that point forward, the responsibility for the package lies solely with the shipping provider, and any mishaps, delays, damage, loss, or mismanagement of the package during transit should be addressed directly with the shipping company.

• Karera Watches is not liable for any errors, misdelivery, delays, or damages that occur once the package is with the shipping provider.

• All inquiries related to the shipping status, damaged packages, missing items, or other issues occurring during transit must be directed to the third-party shipping provider. We recommend filing a claim with the shipping company in such cases.

Customers are encouraged to follow up with the shipping company directly for any concerns about their package's status after it leaves our fulfillment center.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout. Karera Watches is not responsible for incorrect delivery or packages being returned to us due to an incorrect or incomplete address provided by the customer.

In the event that an order is returned to us due to an incorrect address or a failed delivery attempt:

• The customer will be required to pay for re-shipment of the order.

• If the customer decides to cancel the order after it is returned to us due to an incorrect address, only the cost of the product (minus a restocking fee) will be refunded, and shipping charges will not be refunded.

7. Undeliverable Packages and Lost Shipments

If your package is deemed undeliverable or is lost during transit, please first contact the shipping company directly to file a claim. Karera Watches cannot provide compensation or reship the product until the claim is settled between you and the shipping provider.

• Karera Watches is not responsible for lost, stolen, or misdelivered packages once they have been handed over to the shipping company.

We strongly recommend that you track your package regularly and ensure that someone is available at your delivery address to receive it.

8. Damaged Goods During Shipping

If your product arrives damaged, please immediately contact the shipping company and file a damage claim. While Karera Watches carefully packages each order to prevent damage, we are not responsible for any damage that occurs after the package leaves our hands. The shipping provider is solely responsible for any damage that occurs during transit.

If you believe your item was damaged during shipping:

• Take clear photographs of the damage, the box, and the label.

• Contact the shipping company to file a claim.

• Notify us at [email address] with the claim details, and we may be able to assist you in the process.

Note: Any disputes regarding shipping damage must be resolved directly with the shipping provider.

9. Peak Season Delays

Please note that shipping times may be longer than usual during peak seasons (e.g., holidays, promotional periods). Karera Watches will make every effort to dispatch your order within the outlined timeframe, but we cannot guarantee delivery dates due to potential delays with the shipping provider.

During peak seasons, please allow extra time for processing and delivery. We will keep you updated on any delays as they arise.

10. International Shipping

At this time [October,2024], Karera Watches only ships within the Philippines. International shipping is not available, and any orders placed for delivery outside of the Philippines will be canceled and refunded.

11. Force Majeure

Karera Watches is not liable for any failure or delay in performance of our obligations under this policy due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, shipping carrier issues, governmental actions, or other unforeseen circumstances. In such cases, the shipping period may be extended as necessary.

12. Changes to Shipping Policy

Karera Watches reserves the right to amend or update this Shipping Policy at any time without prior notice. Any changes will be reflected on our website, and customers are encouraged to review this policy before making a purchase.

Karera Watches Payment Policy

1. Accepted Payment Methods

We accept the following methods of payment for all purchases made through Karera Watches:

• Third-Party Payment Gateway: We currently use BUX as our third-party payment gateway. Payments through BUX are subject to their terms and conditions, which customers must agree to when using this payment method.

• Credit/Debit Cards: As of October, 2024, Karera Watches is not yet accepting Card Payments.

• Digital Payments: GCash, Maya, and other applicable digital wallets.

• Bank Transfers: We accept direct bank transfers. Please note that your order will not be processed until the funds have been fully cleared into our account.

Important Disclaimer: Karera Watches does not guarantee or assume liability for any delays, errors, or interruptions caused by third-party payment processors or banks, including BUX. Karera Watches does not guarantee or assume liability for any delays, errors, or interruptions caused by third-party payment processors or banks. The customer bears full responsibility for verifying the successful completion of their payment transaction.

2. Payment Processing

Payments are processed once an order is confirmed. Please note the following:

• Transaction Completion: Payment will be deemed successful once a confirmation email has been sent to the email provided by the customer during the purchase process.

• Processing Times: Payments may take up to 3 business days to process, depending on the method of payment. This processing period is separate from the order fulfillment period. Delays beyond this period are the responsibility of the customer and/or the respective financial institutions.
  Disclaimer: Karera Watches is not responsible for delays or errors in payment processing caused by external payment gateways or banking institutions. The customer agrees to contact their payment provider directly for any issues relating to the payment process. Karera Watches is not liable for payment processing issues.

3. Payment Disputes and Chargebacks

In the event of a payment dispute or chargeback, Karera Watches adheres to the following policy:

• Chargeback Disputes: Any customer who initiates a chargeback without first attempting to resolve the issue with Karera Watches will automatically forfeit the right to any return, refund, or warranty claim.

• Resolution of Payment Disputes: Karera Watches is under no obligation to accept or negotiate any payment disputes initiated by the customer, as payment disputes must be handled directly between the customer and their financial institution. Any costs arising from unsuccessful chargebacks will be passed on to the customer.
  Important Disclaimer: The customer is responsible for any fees or penalties resulting from a payment dispute or chargeback.

4. Pricing Accuracy

Karera Watches endeavors to maintain accurate prices and descriptions on our website and other sales channels. However, in the event of an error in pricing:

• Pricing Errors: Karera Watches reserves the right to cancel or modify any order where an incorrect price has been listed, even if the order has been confirmed and payment has been processed. The customer will be notified of the cancellation, and a refund (if applicable) will be processed as soon as possible.
  Important Disclaimer: The customer acknowledges that price listings on our website are subject to occasional errors. Karera Watches assumes no liability for pricing errors and reserves the right to correct any such errors at its discretion.

5. Refunds for Payment Errors

If an error in payment is detected, Karera Watches will review the case as follows:

• Review Process: The customer must notify Karera Watches of any payment errors within 7 days of the transaction. We will conduct an internal review to verify the claim.

• Outcome of Review: If Karera Watches determines that a refund is warranted, the refund will be issued via the original payment method. Processing time for refunds may take up to 30 business days.
  Important Disclaimer: Karera Watches is not responsible for any delays in refund processing due to issues originating from third-party payment providers. The customer is responsible for verifying with their payment provider about when the refund will be credited.

6. Payment Fraud and Unauthorized Transactions

Karera Watches takes precautions to prevent fraudulent or unauthorized transactions. However, customers are responsible for safeguarding their payment details.

• Fraud Monitoring: We utilize advanced security measures to monitor and detect potential fraudulent transactions. In cases where suspicious activity is detected, Karera Watches reserves the right to cancel or hold the transaction for further investigation.

• Customer Responsibility: Customers must ensure that they are using their own valid payment information. Karera Watches is not liable for any loss or damage arising from the unauthorized use of customer payment information.
  Important Disclaimer: Karera Watches is not responsible for unauthorized transactions resulting from customer negligence. We strongly encourage customers to regularly monitor their bank accounts and payment methods for any suspicious activity.

7. No Refunds for Change of Mind or Buyer’s Remorse

All payments made to Karera Watches are final. We do not offer refunds or cancellations once an order has been confirmed and payment has been processed, except in cases where an error has been made on our part (e.g., wrong model, color, or a non-functioning movement).

• Refund Policy: Refunds are strictly limited to specific circumstances as outlined in our Return and Refund Policy and Warranty Policy.
  Important Disclaimer: Karera Watches is not responsible for refunds due to buyer’s remorse, change of mind, or failure to review the product information thoroughly before purchase.

8. Payment Declines

In the event that a payment is declined, Karera Watches reserves the right to cancel the order without liability.

• Re-attempting Payment: If your payment is declined, you may attempt another payment method. Orders will not be processed until payment is successfully received and confirmed.
  Important Disclaimer: Karera Watches is not responsible for any losses or damages resulting from a declined payment. Customers are advised to contact their payment provider in case of any issues with payment authorization.

9. Taxes and Fees

The customer is responsible for any applicable taxes, duties, and fees.

• Import Duties: For international orders, customers may be required to pay import duties, taxes, or fees upon receipt of the product. Karera Watches is not liable for any such charges.
  Important Disclaimer: Karera Watches is not responsible for any additional charges levied by customs or government authorities. It is the responsibility of the customer to inquire and understand their country's import laws and taxation.

10. Limitation of Liability

Karera Watches will not be liable for:

• Losses from Payment Errors: Karera Watches is not responsible for any loss of funds due to payment processing errors, unauthorized use, or customer negligence in securing payment methods.

• Third-Party Liability: We assume no responsibility for any mishandling of funds, delays, or errors caused by third-party payment processors, banks, or financial institutions.
  Important Disclaimer: By completing a payment transaction, the customer acknowledges and accepts that Karera Watches shall not be held responsible for any payment-related issues that arise once the transaction has been successfully processed on our system.

11. Payment Acceptance

By making a payment to Karera Watches, the customer confirms that they have read, understood, and agreed to this Payment Policy in its entirety.

12. Governing Law

This Payment Policy is governed by the laws of the Republic of the Philippines. Any disputes arising from this policy shall be settled in courts of competent jurisdiction within the Philippines.

For any questions or concerns regarding this Payment Policy, please contact us at:
Email: CMBRetailGroup@Gmail.com

Effective Date: October, 2024

Shipping: At Karera Watches, we prioritize delivering a seamless experience from the moment you place your order until it reaches your hands. However, to ensure complete transparency and protect both our customers and ourselves, we have outlined the following terms regarding shipping and delivery. Please read this policy carefully before completing your purchase.

Payments: This Payment Policy outlines the terms and conditions for all payment-related transactions conducted on the Karera Watches website and through our sales channels. By making a purchase, the customer agrees to be bound by the following terms and conditions. Karera Watches reserves the right to modify this Payment Policy at any time without prior notice.