Karera Watches Customer Service Policy

1. Customer Communication Channels

Karera Watches is committed to providing industry-standard customer service through the following official channels:

• Email: CMBRetail@Gmail.com

• Social Media Platforms:

  • Instagram: https://www.instagram.com/karerawatches/

  • Facebook Page: https://www.facebook.com/karerawatchesph

  • Facebook Account: https://www.facebook.com/profile.php?id=61555896856616

  • Linktree: https://linktr.ee/karerawatches

• Messaging Platforms:

  • Viber: https://connect.viber.com/business/20e0110c-7e9a-11ef-b81d-8ee683b713af?utm_source=manage&utm_medium=copy_link

  • WhatsApp: https://wa.me/message/WTBMUBH4C6WYE1

  • Telegram: https://t.me/karerawatches

  • Messenger: https://www.facebook.com/profile.php?id=61555896856616

• Website Contact Form: https://karerawatches.com/contact

We strive to ensure that all communications with customers are clear, professional, and informative. However, it is important to note that any statements, claims, or representations made by sales personnel, social media admins, or contact persons ("Agents") may not reflect the official policies or representations of Karera Watches.

2. Limitation of Liability for Sales and Communication Representations

While we take steps to ensure that our sales team and representatives are well-trained and equipped with the necessary information to assist you in making informed decisions, Karera Watches expressly disclaims any liability or responsibility for claims, representations, or misrepresentations made by any agent, sales representative, or social media admin that do not align with the official company policies.

2.1 No Binding Authority of Agents

Sales agents, customer service representatives, and social media admins employed or contracted by Karera Watches do not have the authority to make binding representations or warranties on behalf of the Company unless these are explicitly provided in writing by the Company itself. Any statements made by these individuals, whether regarding:

• Product features or specifications,

• Pricing or promotional offers,

• Product warranties or guarantees,

• Shipment timelines or delivery dates, or

• Product affiliations with third-party brands,

are to be considered informational only and do not constitute binding commitments on the part of Karera Watches.

2.2 Customer Responsibility for Verifying Information

Customers are encouraged to perform due diligence when making any purchases or decisions based on communications with our sales team or representatives. It is the customer’s responsibility to:

• Verify the accuracy of any claims or statements made by our agents.

• Review the official product descriptions, terms, and conditions provided on our website and through official communications.

• Contact the Company directly through official channels for clarification on any conflicting information or representations made during the purchasing process.

We strongly advise customers to refer to our website, official communications, or authorized documentation for final and authoritative information regarding our products, pricing, and policies.

3. Discrepancies Between Agent Representations and Official Policies

In the event of any discrepancies between the information provided by a sales agent or representative and the official information available through Karera Watches’ website or other official communications, the official policies, product descriptions, and terms found on our website and in writing shall prevail. Karera Watches does not assume liability for:

• Any misunderstandings or confusion resulting from statements made by agents.

• Any financial losses, damages, or inconveniences resulting from reliance on unofficial or inaccurate information provided by sales representatives or agents.

3.1 Non-Compliance with Company Policies

Any promises, claims, or offers made by an agent, customer service representative, or social media admin that do not comply with Karera Watches’ officially stated policies, including pricing, warranties, and returns, are null and void. Customers should rely solely on the official product information and terms available through our website and other formal documentation.

4. Customer Due Diligence and Verification

Karera Watches encourages all customers to take the following steps to ensure the accuracy and validity of the information provided to them during the purchasing process:

• Consult Official Sources: Always refer to our website or official communication channels for the most up-to-date information on product specifications, warranties, and policies.

• Clarify Misunderstandings: If any information provided by a sales agent or representative appears unclear, contradictory, or too good to be true, customers should contact us directly via our official channels to confirm the accuracy of the information.

• Request Written Confirmation: If a sales agent or representative makes any unusual or specific promises, customers are advised to request written confirmation of those statements directly from Karera Watches before proceeding with any purchase.

• Rely on Published Policies: Customers are encouraged to rely on the policies and terms explicitly published by the Company, as these documents represent the final and binding agreement between the customer and Karera Watches.

5. Karera Watches Not Liable for Misrepresentations by Agents

Karera Watches expressly disclaims any responsibility for any misrepresentations, errors, or misleading statements made by sales agents, representatives, or social media admins that were not authorized or verified by the Company. Customers understand and agree that:

• Misstatements or Errors: Any factual errors or misstatements made by sales agents or representatives during conversations, either verbally or in writing, do not legally bind Karera Watches.

• No Liability for Unauthorized Representations: Karera Watches shall not be liable for any loss, damage, or financial impact arising from a customer's reliance on inaccurate or unauthorized statements made by agents, sales personnel, or third-party sellers of our products.

6. Customer Acknowledgment and Agreement

By purchasing products from Karera Watches, customers acknowledge the following:

• No Legal Binding Authority of Agents: You understand and agree that the sales agents, customer service representatives, and social media admins with whom you interact do not have the authority to make binding representations on behalf of Karera Watches, unless such representations are explicitly confirmed in writing by an authorized representative of the Company.

• Official Policies Govern: You agree that any offers, terms, or conditions provided by a sales agent or representative that conflict with Karera Watches’ official policies, product descriptions, and terms of service will be considered null and void.

• Acceptance of Responsibility for Verification: You accept full responsibility for verifying the accuracy of any information provided by sales agents or representatives and agree to consult official Karera Watches sources for final product details, warranties, and policies.

7. Dispute Resolution and Claims

In the event of any dispute or claim regarding product purchases, including but not limited to disputes arising from statements made by sales agents, Karera Watches shall only recognize claims based on the officially published terms and policies of the Company. Customers agree that any disputes will be resolved based on the following:

• Governing Documents: The official product descriptions, warranties, terms, and conditions published on the Karera Watches website or through other formal Company channels will govern the resolution of any disputes.

• Waiver of Claims Based on Unofficial Statements: Customers waive the right to pursue legal action or claims against Karera Watches based on any unofficial or unauthorized representations made by sales agents, social media admins, or customer service representatives.

8. Modifications to the Customer Service Policy

Karera Watches reserves the right to modify, update, or amend this Customer Service Policy at any time without prior notice. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically for updates. Continued use of our services or purchases following changes to this policy constitutes acceptance of the revised terms.

9. Governing Law and Jurisdiction

This Customer Service Policy and any disputes arising from interactions with Karera Watches’ sales agents, customer service representatives, or social media admins shall be governed by the laws of the Republic of the Philippines, without regard to its conflict of law principles. Any legal actions arising from this policy shall be brought exclusively in the courts of the Philippines.

Effective Date: October, 2024

This Customer Service Policy outlines the terms and conditions under which Karera Watches ("Company," "We," "Us," "Our") provides support, communication, and interaction with its customers ("You," "Your"). By engaging with our customer service team, social media accounts, or sales representatives, and by purchasing any products through our website or other sales channels, you agree to the following terms regarding customer service interactions and the representations or misrepresentations made by our personnel.